FAQ

1. What are the payment methods?

We support payment by Maestro, MasterCard, PayPal, Venmo and Visa.

2. How can I finance with Paypal Credit?

Paypal Credit allows you to pay installments over 6 months.

How to use PayPal credit:

1). Select PayPal at checkout.

2). Log in to your PayPal account.

3). Click "Apply Now" on the PayPal Credit banner.

4). Get your order approved.

5). Confirm the shipping address.

6). Set your repayment schedule.

3. Why did the payment fail?

If you pay by credit card, your payment may be declined in some way by our system at checkout to defend against possible credit card fraud. You can call your credit card company or bank ahead of time and let them know about your purchase so that it will not be declined.

4. Can I use two coupons when checking out?

Sorry, you can only apply one coupon in each order. Thank you for your understanding.

5. Can I pick up my e-bike directly from the warehouse?

Yes, you can, but you need to inform us in advance by email.

6. How long does it take to receive my package?

Once you make the order, we will arrange the shipment immediately. It usually takes around 7 days to arrive at your address.

7. Is the battery waterproof?

Our E-bikes have IPX5 and our batteries are sealed well enough to make the bikes safe to ride in light rain. However, we do not recommend being exposed to wet environments for long periods of time, which may result in a shorter battery life.

8. What is the payload capacity of Funbike bikes?

Funbike BEAST, MONSTER, and LION have a payload capacity of 242lbs.
Funbike GRIZZLY have a payload capacity of 176lbs.

9. What is the recommended riding height for FUNBIKE e-bikes?

For most of our e-bikes, people between 65" and 77" tall can ride them.

10. Are FUNBIKE bikes foldable?

Yes, we have HOUND ebikes which are easy to fold.

11. How can I deal with error codes?

Error Code	Definition	Methods
06	Battery under voltage	Charing the battery
07	Motor Error	Checking the motor wire connection.
08	Throttle Error	Checking the throttle wire connection.
09	Controller error	Checking the Controller wire connection.
10	Communicating receive error	Checking the display wire connection.
11	Communicating send error	Checking the display wire connection.

12. Where can I buy the accessories if I need one?

We have several accessories on sale. You can purchase them directly through our website. If you have any other questions, you can email us.

13. What’s your return policy?

1. ORDER CANCELLATION

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: If you cancel an order that has not yet entered the shipping process, 6% of the cost of the e-bike will be charged as a processing fee.AFTER SHIPMENT: To request an order cancellation after it has been shipped, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $150 . We will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by our customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. We will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

The customer needs to email our customer service team regarding any order cancellation. Once an order cancellation request has been approved, we will email the customer a cancellation notification email. The customer shall not send a return package to us without receiving notification. We will reject all shipments without scheduled to arrive, and the customer is responsible for any related fee or loss.

2. ORDER MODIFICATION

Please refer to our shipping policy to modify an order before the customer has received it.

We cannot modify an order after the customer has received it. The customer can place a new order and return the products in the original order by contacting our customer service in advance. All return requests must follow our return policy and receive a pre-approval notice from our customer service team in the email. The processing fee can be prevented if the product return is due to an order modification, which means the customer has placed a new order with a higher or similar dollar amount with the returned product(s). If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.

3. MODEL REPLACEMENT & RETURN

Free replacement: Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the replacement.

For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Open Box/Refurbished Bicycle Return Policy

● Open Box bikes and refurbished bicycles are sold “as is” and are not eligible for return.

Non-returnable items include, but are not limited to:

● Used, Undamaged Equipment

● Battery Packs

● Special orders

● Gifted orders

● Items that display wear

● For the purpose of warranty and returns, you are responsible for providing a return shipping box at your expense if you have discarded the original box in which the product was shipped.

● PLEASE RETAIN YOUR BIKE BOX even if it has been damaged in shipping.

● ITEMS CANNOT BE RETURNED WITHOUT AUTHORIZATION FROM CUSTOMER SERVICE TEAM.

● If a return is received without an authorization code, the shipment is likely to be lost. We accepts no responsibility for items returned to us without explicit authorization.

For non-quality issues, customer may ask for product replacement or return within 15 days after received it. A 10% processing fee will be applied but we can prevent it for the customer if a replacement order is received. The customer is also responsible for the return shipping cost of $150 . We will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by our customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. We will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

4. REFUND

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at info@funsebike.com if the customer has not received the refund after ten business days.